Last Updated: August 2026

Thank you for shopping with BEEU. We are committed to providing premium-quality apparel and excellent customer service. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging where possible.
  • Be accompanied by your order confirmation or proof of purchase.

BEEU reserves the right to reject returns that do not meet these conditions.

2. Exchanges

We understand that choosing the correct size online can be difficult.

We offer size exchanges within 7 days of delivery, subject to stock availability.

Exchange requests are accepted only if:

  • The item has not been worn or washed.
  • All original tags remain attached.
  • The item is returned in its original condition.

If your requested size is unavailable, you may choose another available product of equal value or receive store credit.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Card Payments (PayHere)
Refunds will be processed back to the original payment method used during checkout. Depending on your bank or card issuer, refunds may take 5–14 business days to appear in your account.

Cash on Delivery (COD)
Refunds for COD orders will be made via bank transfer. Customers must provide accurate bank account details to receive their refund.

Original delivery charges are non-refundable, unless the return is due to our mistake or a defective product.

4. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product
  • A manufacturing defect
  • An incorrect item

Please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your order number
  • Clear photographs of the item
  • Photographs of the packaging (if applicable)

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

5. Non-Returnable Items

The following items cannot be returned or refunded unless they are defective:

  • Products that have been worn, washed, or altered
  • Products without original tags
  • Clearance or sale items
  • Gift cards
  • Customized or personalized products

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • We shipped the wrong item.
  • The item is defective.
  • The item arrived damaged.

In these cases, BEEU will cover the return shipping cost.

7. Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. Customers may instead request a return after receiving the order, subject to this policy.

8. Refused Cash on Delivery Orders

Customers who refuse delivery of a Cash on Delivery order without a valid reason may have Cash on Delivery disabled for future purchases.

9. Processing Time

After receiving your returned item:

  • Inspection: 1–3 business days
  • Bank transfer refunds: 2–5 business days
  • Card refunds: 5–14 business days (depending on your bank)

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

Email: [email protected]